TOPS/Disciplined Problem Solving


In the search for continual improvement an important concept is control of quality problems to prevent their reoccurrence. Identifying the problem and understanding the best way to analyze and control it is key to prevention.

This program provides participants with the necessary information, guidance and prerequisite knowledge to identify, analyze, solve and prevent problems using the tools of quality.

Program Contents:

  • Introduction to the 7 and 8 Step Problem Solving Process

  • Brainstorming as a tool for problem identification and analysis

  • Use of various problem solving techniques including pareto, affinity and fishbone diagrams

  • Root Cause analysis

  • Cost Benefit analysis

  • Force Field analysis

  • Utilizing SPC, FMEAS and Control Plans

  • Maximizing the gains from problem solving

Program Benefits:

  • Learn varying ways to analyze problems in a disciplined manner

  • Determine how to create solutions that will prevent the problem from recurring

  • Maximize the gains from problem solving

Who Should Attend:

  • Quality management

  • Personnel on QS-9000 cross functional teams

  • Design and quality engineers

Program Duration:

2-day program, 9:00 a.m. to 5:00 p.m.

Phone: 770-395-0124 or 800-355-3876 • Fax: 770-395-0737
Email: •