Introduction:

Quality Function Deployment is a method for turning your customers' wants and needs into company requirements. QFD was invented in Japan in the late sixties to support the product design process for large ships. Today, its applications extend beyond product design to any planning process where a team has decided to prioritize customer objectives.

During this three-day workshop you will learn to build the QFD house of quality and its 8 rooms, by using cross functional teams, customer concerns and competitive analysis.

Program Contents:

• The relationship between customer needs, expectations, features and functions.

• Introduction to the house of quality and its eight rooms.

• Detailed review of the QFD and how to construct it.

• Implementing QFD:

  • How to start

  • What to anticipate

  • How to finish successfully

• How QFD can help organizations become more competitive.

• QFD strategies for organizational change.

Program Benefits:

• Learn to use QFD to translate the voice of the customer into measurable product and process characteristics.

• Have the knowledge and confidence to initiate projects in your own organizations.

Who Should Attend:

• Champions of customer satisfaction, representing a cross section of the business.

• Cross functional teams who have direct knowledge of the process and who can effect a change.

Program Duration:

Three-day program, 9:00 a.m. to 5:00 p.m.