The Balanced Scorecard is a concept introduced in 1992 by Kaplan and Norton as a complement to financial measurement systems that aided companies to manage performance. This tool has evolved into a strategic management system that can help you reach and sustain company goals as the business environment changes.
A Balanced Scorecard approach (BSC) enables management to use measurements of performance to get feedback on their efforts, to identify satisfactory and unsatisfactory performance and take corrective action when things are not working out according to plan. The basic theory is that if a company is to achieve and sustain strategic success, its performance management system must be in balance between the customer, business processes, internal development, and financial areas. And all these areas must be aligned to focus on the corporate mission and strategy.
Who Should Attend:
Program Duration: One-day program
Phone: 770-395-0124 or 800-355-3876 Fax: 770-395-0737