Introduction to Balanced Scorecard



The Balanced Scorecard is a concept introduced in 1992 by Kaplan and Norton as a complement to financial measurement systems that aided companies to manage performance. This tool has evolved into a strategic management system that can help you reach and sustain company goals as the business environment changes. A Balanced Scorecard approach (BSC) enables management to use measurements of performance to get feedback on their efforts, to identify satisfactory and unsatisfactory performance and take corrective action when things are not working out according to plan. The basic theory is that if a company is to achieve and sustain strategic success, its performance management system must be in balance between the customer, business processes, internal development, and financial areas. And all these areas must be aligned to focus on the corporate mission and strategy.

This course provides an introduction to The Balanced Score Card - what it is, its structure and the benefits companies can reap by implementing it.


Program Contents:

    • The Balanced Scorecard - what is it
    • Why organizations use BSC
    • Learning the basic concepts of the Scorecard approach
    • Road map to implementing BSC
    • Use of fixed (bard) gages to verify geometric requirements.
    • Linking measures to business goals and objectives
    • Track performance against goals
    • Identify improvements that will impact bottom line results

    Program Benefits:

    • Understanding what TL 90900 is and if it makes sense for your company.


    Who Should Attend:

    • Quality management team members, executives, managers


    Program Duration: One-day program

Phone: 770-395-0124 or 800-355-3876 • Fax: 770-395-0737
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