7 Tools for Continuous Improvement


This course is a compilation of the basic tools that are used to define and solve current problems as well as to drive process improvement. They can effectively serve as management and planning aids.

These continual improvement tools include:

Program Contents:

• Affinity diagram

• Interrelationship diagraph

• Tree diagram

• Matrix diagram

• Prioritization matrices

• Process decision program chart

• Activity network

Program Benefits:

The class begins with an overview roadmap that shows how the tools interact to solve problems and effect process improvement. Then, operating in a team environment, the class focuses on each tool individually:

  • Defining its purpose (what it is and why use it)

  • Discussing situations where it would be most useful (when to use it)

  • Learning how to use it (how to use it)

  • Practicing its usage in team workshops

Who Should Attend:

  • Management representatives, quality managers, QA engineers, team leaders/staff managers working with quality initiatives.

Program Duration:

One-day program, 9:00 a.m. to 5:00 p.m.

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