Introduction:

Do you ever get tired of seeing the same old problems arise, or stomping fires out knowing that they will rise again? Many times you may have attacked a symptom with the thought of fixing it later. Later never comes because you are still fighting fires. The situation described is all too common. Problems in your organization are very similar to those in your weedy garden. You know if you do not kill the root the weed is going to come back and be a pain in the back. In business we cannot afford to fight the same problem twice. We need to take effective corrective action as soon as possible. Even better, speculate where problems may exist and nip them in the bud before they bite the company in the wallet.

This one-day workshop focuses on how to design and implement permanent solutions through root cause analysis.

Program Contents:

• Why use root cause analysis

• How to define the problem

• Techniques for identifying the root cause and solving the problem, including:

  • Affinity diagrams

  • Brainstorming and NGT

  • Cause and effect

  • Force field analysis

  • Process decision program chart

  • Tree and flow diagramming

  • 5 Whys

  • Tradition statistical tools such as scatter plots, run charts, data collection

  • Mistake proofing

• Proactive Improvement

The program is highly interactive, making extensive use of practical work and group activities.

Program Benefits:

• A clear understanding of root cause analysis principles.

• Learn where, when and how to apply specific tools to determine root cause of problems and prevent them from recurring.

Who Should Attend:

• Individuals who want to learn proven techniques to attack and solve problems effectively.

Program Duration:

One-day program, 9:00 a.m. to 5:00 p.m.